Patient Care Communications Specialist — Flexible Schedule & Saturdays

Go Lean Health; General Trias; On-site; PHP 524,000 - 681,000; Full time

Job summary

Go Lean Health is seeking a Patient Care Communications Specialist to handle high-volume patient calls, texts, emails, and scheduling in a clinic setting. The role emphasizes empathetic patient interactions, accurate data entry, and smooth coordination with in-office staff.

The ideal candidate has excellent English, strong written communication, and experience in healthcare-support roles. Flexible scheduling including Saturdays is required, with a 30–35 hour workweek and a starting rate of

Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Reliable, punctual, and proactive with attendance communication.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect intake information; manage existing appointments in MacPractice.
• Prioritize new inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients; convert inquiries to bookings.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing, insurance, or frustrations.

Skills

Excellent English

Strong writing

High call volume

Multitasking

Mac OS proficiency

Reliable attendance

Patient service mindset

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Go Lean Health is seeking a Patient Care Communications Specialist to handle high-volume patient calls, texts, emails, and scheduling in a clinic setting. The role emphasizes empathetic patient interactions, accurate data entry, and smooth coordination with in-office staff.

The ideal candidate has excellent English, strong written communication, and experience in healthcare-support roles. Flexible scheduling including Saturdays is required, with a 30–35 hour workweek and a starting rate of