Patient Care & Clinic Operations Associate

The Medical City; Quezon City; On-site; PHP 180,000 - 280,000; Full time

Job summary

The Medical City in Quezon City is seeking a Patient Care Administrator to be the first point of contact for patients, assisting with inquiries, validating information for medical access, and supporting billing processes to ensure a smooth patient experience.

Key duties include greeting patients, managing inquiries via calls and emails, scheduling with doctors, coordinating with HMOs, and handling records with strict privacy and accuracy guidelines.

Qualifications

• Excellent verbal and written communication
• Strong customer service orientation
• Attention to detail in data handling
• Experience with front-desk or patient-facing roles preferred

Responsibilities

• Greet and assist patients as the first point of contact
• Answer calls and emails; respond to inquiries
• Schedule patients with doctors and clinics; refer as needed
• Assist in processing billing documents and authorizations
• Coordinate with HMOs and stakeholders to clarify discounts
• Maintain and protect patient records per Data Privacy Act

Skills

Communication

Customer service

Data entry

Education

High school diploma

Tools

Billing software

Job description

The Medical City in Quezon City is seeking a Patient Care Administrator to be the first point of contact for patients, assisting with inquiries, validating information for medical access, and supporting billing processes to ensure a smooth patient experience.

Key duties include greeting patients, managing inquiries via calls and emails, scheduling with doctors, coordinating with HMOs, and handling records with strict privacy and accuracy guidelines.