Patient Care & Clinic Operations Associate

The Medical City; Quezon City; On-site; PHP 234,000 - 346,000; Full time

Job summary

The Medical City in Quezon City seeks a Front Desk Patient Services representative to be the first contact for patients, assisting with general inquiries, validating information for medical care access, and supporting billing processes to ensure a smooth patient experience across medical and diagnostic services.

Responsibilities include greeting patients, handling calls and emails, scheduling, processing authorizations, assisting with receipts, data encoding, and coordinating with HMOs and

Qualifications

• Excellent communication and interpersonal skills.
• Customer service mindset with patient-focused approach.
• Attention to data privacy and confidentiality.

Responsibilities

• Greet and assist patients upon arrival at the clinic.
• Answer phone calls and emails; respond to inquiries promptly.
• Schedule patients according to doctors and clinic services; refer as needed.
• Secure authorization letters and endorsements for patient access.
• Assist cashier with receipts and invoices; handle payments.
• Collect and encode patient data to facilitate clinic transactions.
• Facilitate HMO and stakeholder discounts; liaison with HMOs and partners.
• Maintain proper storage and release of medical records; ensure accuracy.

Job description

The Medical City in Quezon City seeks a Front Desk Patient Services representative to be the first contact for patients, assisting with general inquiries, validating information for medical care access, and supporting billing processes to ensure a smooth patient experience across medical and diagnostic services.

Responsibilities include greeting patients, handling calls and emails, scheduling, processing authorizations, assisting with receipts, data encoding, and coordinating with HMOs and