Patient Experience & Clinic Operations Specialist

The Medical City; Manila; On-site; PHP 134,000 - 268,000; Full time

Job summary

The Medical City is seeking a Clinic Administrative Associate to act as the first point of contact for patients. You will assist with inquiries, validate information for medical care access, and support billing processes to ensure a smooth patient experience at the clinic.

Responsibilities include greeting patients, coordinating appointments, processing authorizations, supporting cashiers, managing records, and liaising with HMOs and stakeholders while upholding data privacy and accuracy in

Responsibilities

• Ensures patients’ safety and comfort
• Assists in the performance of needed medical and diagnostic procedures
• Greets and assists patients as soon as they arrive at the clinic
• Answers telephone calls, emails, and respond to inquiries
• Schedules patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• Secures Letter of Authorization, approval, endorsement for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data needed to facilitate clinic transactions
• Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• Serves as an ambassador for partner HMOs and stakeholders
• Manages proper storage of medical records
• Ensures accurate release of medical & diagnostic records
• Adheres to the Data Privacy Act in terms of confidentiality of patient records
• Monitors and orders forms for HMOs and companies
• Prepares and generate reports accordingly
• Performs other tasks that may be assigned from time to time

Job description

The Medical City is seeking a Clinic Administrative Associate to act as the first point of contact for patients. You will assist with inquiries, validate information for medical care access, and support billing processes to ensure a smooth patient experience at the clinic.

Responsibilities include greeting patients, coordinating appointments, processing authorizations, supporting cashiers, managing records, and liaising with HMOs and stakeholders while upholding data privacy and accuracy in