Front Desk & Patient Services Associate

The Medical City; Caloocan; On-site; PHP 279,000 - 446,000; Full time

Job summary

The Medical City is seeking a Patient Care Administrator to be the first point of contact for patients. You will assist with general inquiries, verify information for medical access, support billing processes, and help deliver a quality patient experience in the clinic.

Responsibilities include greeting patients, handling calls and emails, scheduling with doctors, coordinating with HMOs, managing medical records, and supporting reporting and compliance while safeguarding patient privacy and data

Responsibilities

• Ensures patients' safety and comfort
• Assists in the performance of needed medical and diagnostic procedures
• Greets and assists patients as soon as they arrive at the clinic
• Answers calls, emails, and inquiries
• Schedules patients per doctor and clinic services; refers to other TMC clinics as needed
• Secures Letter of Authorization and endorsements for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data to facilitate clinic transactions
• Monitors and applies discounts to HMOs and other stakeholders
• Serves as ambassador for partner HMOs and stakeholders
• Manages storage of medical records
• Ensures release of medical and diagnostic records
• Adheres to the Data Privacy Act regarding confidentiality of patient records
• Monitors and orders forms for HMOs and companies
• Prepares and generates reports accordingly
• Performs other tasks as assigned

Job description

The Medical City is seeking a Patient Care Administrator to be the first point of contact for patients. You will assist with general inquiries, verify information for medical access, support billing processes, and help deliver a quality patient experience in the clinic.

Responsibilities include greeting patients, handling calls and emails, scheduling with doctors, coordinating with HMOs, managing medical records, and supporting reporting and compliance while safeguarding patient privacy and data