Patient Experience & Clinic Operations Associate

The Medical City; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

The Medical City in Makati, Philippines, seeks a Patient Care Administration professional to be the first point of contact for patients, ensuring accurate information, assisting with inquiries, validating access to medical care, and supporting a high-quality patient experience across medical and diagnostic services.

You will greet patients, answer calls and emails, schedule appointments, assist with billing, manage patient data, and facilitate HMO processes while upholding data privacy and

Responsibilities

• 1. Ensures patients’ safety and comfort
• 2. Assists in the performance of needed medical and diagnostic procedures
• 3. Greets and assists patients as soon as they arrive at the clinic
• 4. Answers telephone calls, emails, and respond to inquiries
• 5. Schedules patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• 6. Secures Letter of Authorization, approval, endorsement for patient availment
• 7. Assists cashier in issuing receipts and invoices
• 8. Collects and encodes patient data needed to facilitate clinic transactions
• 9. Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• 10. Serves as an ambassador for partner HMOs and stakeholders
• 11. Manages proper storage of medical records
• 12. Ensures accurate release of medical & diagnostic records
• 13. Adheres to the Data Privacy Act in terms of confidentiality of patient records
• 14. Monitors and orders forms for HMOs and companies
• 15. Prepares and generate reports accordingly
• 16. Performs other tasks that may be assigned from time to time

Job description

The Medical City in Makati, Philippines, seeks a Patient Care Administration professional to be the first point of contact for patients, ensuring accurate information, assisting with inquiries, validating access to medical care, and supporting a high-quality patient experience across medical and diagnostic services.

You will greet patients, answer calls and emails, schedule appointments, assist with billing, manage patient data, and facilitate HMO processes while upholding data privacy and