Patient Experience & Clinic Operations Associate

The Medical City; Makati; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

The Medical City is seeking a front desk patient care administrator to be the first point of contact for patients at the clinic. You will assist with inquiries, verify necessary information for medical care access, and support billing accuracy to ensure a smooth patient experience.

Key duties include greeting patients, handling inquiries by phone or email, scheduling with physicians, processing documents for HMOs, and safeguarding medical records under privacy rules.

Responsabilidades

• Greets and assists patients as soon as they arrive at the clinic
• Answers telephone calls, emails, and respond to inquiries
• Schedules patients according to doctors and clinic services
• Secures Letter of Authorization, approval, endorsement for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data needed to facilitate clinic transactions
• Manages proper storage of medical records
• Ensures accurate release of medical & diagnostic records
• Adheres to the Data Privacy Act in terms of confidentiality of patient records
• Monitors and orders forms for HMOs and companies
• Prepares and generate reports accordingly
• Performs other tasks that may be assigned from time to time

Descripción del empleo

The Medical City is seeking a front desk patient care administrator to be the first point of contact for patients at the clinic. You will assist with inquiries, verify necessary information for medical care access, and support billing accuracy to ensure a smooth patient experience.

Key duties include greeting patients, handling inquiries by phone or email, scheduling with physicians, processing documents for HMOs, and safeguarding medical records under privacy rules.