Park Operations & Guest Experience Coordinator

SM Supermalls; Tagaytay; On-site; PHP 167,000 - 257,000; Full time

Job summary

SM Storyland Tagaytay in Cavite seeks an Operations Assistant to oversee park operations, assist customers with tickets and equipment, and help maintain service quality and safety across the venue.

This on-site, full-time role sits within the Family Entertainment Center, Inc. group, with focus on monitoring operations, reporting, and ongoing training to develop skills and ensure smooth guest experiences.

Qualifications

• Basic in asset management and safety practices relevant to park operations.
• Strong communication with guests and team members.
• Experience handling complaints and maintaining service standards.
• Familiarity with regulatory requirements and risk mitigation basics.
• Commitment to safety and security in a high-traffic venue.

Responsibilities

• Supports day-to-day park operations by assisting customers, resolving ticket or equipment concerns, and maintaining service quality and cleanliness across the park.
• Provides operational support by relieving attendants or cashiers during manpower shortages and ensuring smooth guest transactions.
• Helps sustain business performance by restocking supplies, monitoring contract renewals, and ensuring timely processing of operational requirements.
• Prepares and submits accurate reports and documentation to support operational monitoring and decision-making.
• Continuously develops skills and job knowledge through regular training, self-improvement initiatives, and execution of the IDP.

Skills

Asset Management

Communication

Complaint Management

Legal & Regulatory Compliance

Risk Mitigation

Safety & Security Management

Job description

SM Storyland Tagaytay in Cavite seeks an Operations Assistant to oversee park operations, assist customers with tickets and equipment, and help maintain service quality and safety across the venue.

This on-site, full-time role sits within the Family Entertainment Center, Inc. group, with focus on monitoring operations, reporting, and ongoing training to develop skills and ensure smooth guest experiences.