SM Supermalls Game Park Attendant

SM Supermalls; Santa Rosa; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Supermalls in Laguna, Santa Rosa is seeking a Guest Services Associate to assist guests with bowling or skating equipment, ensure safety and deliver excellent customer service.

You will maintain a clean, organized work area, follow SOPs, and engage in ongoing learning to support career growth; 0-1 years experience preferred. Join a group company of SM Lifestyle, Inc. and contribute to brand standards while handling basic sales management and customer orientation.

Qualifications

• 0–1 year work experience in guest service or retail.
• Willingness to learn and develop skills.
• Knowledge of sales and customer service principles.

Responsibilities

• Assists guests in the issuance and return of bowling or skating equipment while following standard operating procedures.
• Ensures safety by enforcing guidelines, reporting equipment issues, and assisting in emergency procedures.
• Provides excellent customer service by greeting guests, addressing inquiries, and resolving complaints promptly.
• Maintains a clean, organized, and professional work area to uphold service and brand standards.
• Engages in continuous learning and skill development to enhance performance and support career growth.

Skills

Sales Management

Quantitative Analysis

Project Management

Problem Solving

Networking

Market Analysis

Legal & Regulatory Compliance

Infrastructure Management

Customer Orientation

Complaint Management

Communication

Cash Management

Asset Management

Job description

Job Description

0 - 1 Years

Group Company: SM Lifestyle, Inc.

Position description: To assist the management in implementing the standard ride operating procedures set be the company to ensure safety, security and excellent customer service.

Primary Responsibilities:

• Assists guests in the issuance and return of bowling or skating equipment while following standard operating procedures.
• Ensures safety by enforcing guidelines, reporting equipment issues, and assisting in emergency procedures.
• Provides excellent customer service by greeting guests, addressing inquiries, and resolving complaints promptly.
• Maintains a clean, organized, and professional work area to uphold service and brand standards.
• Engages in continuous learning and skill development to enhance performance and support career growth.
• Basic in Sales Management, Quantitative Analysis, Project Management, Problem Solving, Networking & Opportunity Identification, Market Analysis, Legal & Regulatory Compliance, Infrastructure Management, Customer Orientation, Complaint Management, Communication, Cash Management, Asset Management
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,0 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.