Guest Experience Attendant - Park & Rink

SM Supermalls; Santa Rosa; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Supermalls in Laguna, Santa Rosa is seeking a Guest Services Associate to assist guests with bowling or skating equipment, ensure safety and deliver excellent customer service.

You will maintain a clean, organized work area, follow SOPs, and engage in ongoing learning to support career growth; 0-1 years experience preferred. Join a group company of SM Lifestyle, Inc. and contribute to brand standards while handling basic sales management and customer orientation.

Qualifications

• 0–1 year work experience in guest service or retail.
• Willingness to learn and develop skills.
• Knowledge of sales and customer service principles.

Responsibilities

• Assists guests in the issuance and return of bowling or skating equipment while following standard operating procedures.
• Ensures safety by enforcing guidelines, reporting equipment issues, and assisting in emergency procedures.
• Provides excellent customer service by greeting guests, addressing inquiries, and resolving complaints promptly.
• Maintains a clean, organized, and professional work area to uphold service and brand standards.
• Engages in continuous learning and skill development to enhance performance and support career growth.

Skills

Sales Management

Quantitative Analysis

Project Management

Problem Solving

Networking

Market Analysis

Legal & Regulatory Compliance

Infrastructure Management

Customer Orientation

Complaint Management

Communication

Cash Management

Asset Management

Job description

SM Supermalls in Laguna, Santa Rosa is seeking a Guest Services Associate to assist guests with bowling or skating equipment, ensure safety and deliver excellent customer service.

You will maintain a clean, organized work area, follow SOPs, and engage in ongoing learning to support career growth; 0-1 years experience preferred. Join a group company of SM Lifestyle, Inc. and contribute to brand standards while handling basic sales management and customer orientation.