Bank Service Associate: Customer Service & Compliance

RCBC; Cagayan de Oro; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in the Philippines seeks a Customer Service Officer to support its Business Center in Cagayan de Oro City. The role provides competent, timely, and error-free over-the-counter services and ensures compliance with BSP/AMLA and internal policies.

The role focuses on risk recognition and mitigation, enabling branch objectives through excellent service delivery. Fresh graduates with a 4-year degree are welcome; willingness to be assigned to Cagayan de Oro is required.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Cagayan de Oro City.

Job description

RCBC in the Philippines seeks a Customer Service Officer to support its Business Center in Cagayan de Oro City. The role provides competent, timely, and error-free over-the-counter services and ensures compliance with BSP/AMLA and internal policies.

The role focuses on risk recognition and mitigation, enabling branch objectives through excellent service delivery. Fresh graduates with a 4-year degree are welcome; willingness to be assigned to Cagayan de Oro is required.