Outlet Operations Supervisor - Guest Experience Leader

Marriott Hotel Manila; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Marriott International’s Manila property is seeking a guest services professional to lead teams in delivering exceptional service. You will oversee grooming, attire, safety, and daily operations, ensuring compliance with brand standards and policy.

The role requires coaching staff and coordinating opening/closing duties to maintain guest satisfaction. Ideal candidates will have at least 2 years of related experience and 1 year in supervisory roles, with a focus on teamwork, communication, and

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Ensure staff work as a cohesive team to deliver optimum service and meet guest needs.
• Inspect grooming and attire, rectify deficiencies, and complete opening/closing duties.
• Assist management with hiring, training, scheduling, evaluating, counseling, and motivating employees.
• Maintain safety, security, confidentiality, and adherence to company policies while delivering guest experiences.

Job description

Marriott International’s Manila property is seeking a guest services professional to lead teams in delivering exceptional service. You will oversee grooming, attire, safety, and daily operations, ensuring compliance with brand standards and policy.

The role requires coaching staff and coordinating opening/closing duties to maintain guest satisfaction. Ideal candidates will have at least 2 years of related experience and 1 year in supervisory roles, with a focus on teamwork, communication, and