VIP Guest Relations Lead

Niccolo Hotels; Manila; On-site; PHP 390,600 - 725,400; Full time

Job summary

Marco Polo Ortigas Manila is seeking a Guest Relations Supervisor to oversee front office operations and ensure exceptional guest experiences. You will supervise Guest Relations Agents, provide training, and uphold service standards while addressing guest concerns professionally.

The ideal candidate has a Bachelor’s degree in Hospitality Management or related field, 3–5 years in front office or guest relations in luxury hotels, with 1–2 years in supervision and strong leadership skills.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• 3–5 years of front office or guest relations experience in a luxury or 5-star hotel.
• 1–2 years in a supervisory role.
• Excellent interpersonal and communication skills; additional languages are an advantage.
• Proficiency in hotel management systems and Microsoft Office.

Responsibilities

• Deliver exceptional, personalized guest service by welcoming guests and building relationships.
• Oversee daily front office operations and maintain service standards from pre-arrival to departure.
• Supervise, coach, and guide staff to ensure policy compliance and service improvements.
• Foster a positive team environment through effective communication and regular meetings.
• Monitor arrivals/departures, room readiness, safety, sanitation, and security.

Skills

Interpersonal skills

Multilingual advantage

Leadership

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel management systems

Microsoft Office

Job description

Marco Polo Ortigas Manila is seeking a Guest Relations Supervisor to oversee front office operations and ensure exceptional guest experiences. You will supervise Guest Relations Agents, provide training, and uphold service standards while addressing guest concerns professionally.

The ideal candidate has a Bachelor’s degree in Hospitality Management or related field, 3–5 years in front office or guest relations in luxury hotels, with 1–2 years in supervision and strong leadership skills.