Assistant Outlet Manager - Mireio

Accor; Makati; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

Raffles Makati in Manila seeks a Supervisor to support the Outlet Manager, inspect service quality, and maintain consistency across all guest-facing areas.

The ideal candidate has a hospitality degree and 5 years in fine dining luxury hotel operations, demonstrates leadership, and is proficient with Opera and Microsoft Office to deliver service excellence.

You will contribute to recruiting, interviewing, and onboarding while upholding corporate standards and local policies.

Qualifications

• A degree in Hospitality Management or a related field is an advantage.
• Demonstrates exceptional leadership, strong guest service orientation, and the ability to inspire colleagues to deliver service excellence.

Responsibilities

• Supervises and assists the Outlet Manager with operations, such as inspecting and maintaining accurate service and consistency of products.
• Provides exceptional service to guests, promotes and maintains good employee relations between service kitchen and dining room, and leads in recruiting, interviewing, and hiring team members.
• Ensures all corporate, regional, and local hotel standards of operating policies and procedures are adhered to.

Skills

Leadership

Guest service orientation

Education

Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

Job Description:

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila's financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Supervises and assists the Outlet Manager with operations, such as inspecting and maintaining accurate service and consistency of products.
• Provides exceptional service to guests, promotes and maintains good employee relations between service kitchen and dining room, and leads in recruiting, interviewing, and hiring team members.
• Ensures all corporate, regional, and local hotel standards of operating policies and procedures are adhered to.

Qualifications

• A degree in Hospitality Management or a related field is an advantage.
• A minimum of five (5) years of experience in fine dining restaurant operations within a luxury hotel is preferred.
• Demonstrates exceptional leadership, strong guest service orientation, and the ability to inspire colleagues to deliver service excellence.
• Proficient in Opera, Microsoft Office applications, and hotel loyalty programs.

• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: