Assistant Outlet Manager - Spectrum

Fairmont Hotels & Resorts; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Fairmont Makati is seeking an experienced Outlet Supervisor to oversee daily all-day dining operations, ensuring seamless service, high product quality, and adherence to brand standards in a luxury hotel setting.

You will lead, motivate, and develop team members, delivering exceptional guest experiences and collaborating closely with service, kitchen, and dining area teams to uphold excellence.

Qualifications

• Degree in Hospitality Management or related field is an advantage.
• Minimum of two years of experience in all day dining operations within a luxury hotel environment.
• Strong service orientation with the ability to lead, motivate, and develop team members to achieve operational excellence.
• Proficient in loyalty programs, Opera PMS, and Microsoft Office applications, with the ability to effectively utilize these tools to support daily operations.

Responsibilities

• Supervises daily outlet operations and supports the Outlet Manager in ensuring efficient service delivery, maintaining product quality, and upholding service standards.
• Provides exceptional guest experiences by fostering positive relationships with guests and promoting seamless collaboration between the service team, kitchen, and dining area operations.
• Ensures compliance with all corporate, regional, and local hotel policies, operating procedures, and service standards, maintaining consistency and operational excellence across the outlet.

Skills

Guest service excellence

Leadership & team development

Service orientation

Communication skills

Education

Bachelor's degree in Hospitality Management (advantage)

Tools

Opera PMS

Microsoft Office

Job description

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalised service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometres or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Supervises daily outlet operations and supports the Outlet Manager in ensuring efficient service delivery, maintaining product quality, and upholding service standards.
• Provides exceptional guest experiences by fostering positive relationships with guests and promoting seamless collaboration between the service team, kitchen, and dining area operations.
• Ensures compliance with all corporate, regional, and local hotel policies, operating procedures, and service standards, maintaining consistency and operational excellence across the outlet.

Qualifications

• Graduate of a degree in Hospitality Management or a related field is an advantage.
• Minimum of two (2) years of experience in all day dining restaurant operations within a luxury hotel environment is highly desirable.
• Strong service orientation with a passion for delivering exceptional guest experiences, coupled with the ability to lead, motivate, and develop team members to achieve operational excellence.
• Proficient in loyalty programs, Opera PMS, and Microsoft Office applications, with the ability to effectively utilize these tools to support daily operations.