Outbound Sales Team Lead - Coaching High-Performance Growth

Tata Consultancy Services; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Tata Consultancy Services is seeking a Team Leader to guide a group of Outbound Sales Representatives focused on customer acquisition, retention, and intervention. You will drive daily performance, coach staff, ensure compliance, and foster a high-performing sales culture.

You will monitor KPIs such as sales conversion, productivity, quality, attendance, and customer experience; conduct regular coaching sessions; give feedback; and coordinate with Operations, Clients, Quality, Training, and the

Qualifications

• Experience in outbound sales and people leadership.
• Strong coaching and performance management skills.
• Ability to analyze performance data and implement improvement strategies.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead a team of Outbound Sales Representatives focused on acquiring, retaining, and intervening.
• Monitor and drive KPIs: sales conversion, productivity, quality, attendance, customer experience.
• Conduct regular coaching sessions and provide performance feedback.
• Identify development opportunities and implement action plans to improve results.
• Collaborate with Operations, Clients, Quality, Training, and the Dialer team to meet business objectives.

Skills

Outbound sales leadership

Coaching & performance management

Analytical skills

Communication

Problem-solving

Performance data analysis

Team motivation

Leadership

Tools

Microsoft Excel

Performance reporting

Job description

Tata Consultancy Services is seeking a Team Leader to guide a group of Outbound Sales Representatives focused on customer acquisition, retention, and intervention. You will drive daily performance, coach staff, ensure compliance, and foster a high-performing sales culture.

You will monitor KPIs such as sales conversion, productivity, quality, attendance, and customer experience; conduct regular coaching sessions; give feedback; and coordinate with Operations, Clients, Quality, Training, and the