Outbound Sales Team Leader — Coaching, KPIs & Growth

TeleDial Call Center

Metro Manila

On-site

PHP 558,000 - 781,000

Full time

14 days+

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Benefits offered by this job

HMO

Leave credits (cash-convertible if unc

Uncapped commission

Health insurance

Career growth opportunities

Company Christmas gift

Job summary

TeleDial Call Center is seeking a results-driven Team Leader to manage a team of outbound sales agents for a telecommunications campaign. The role emphasizes coaching, performance management, and achieving sales KPIs in a fast-paced BPO environment.

Based in Manila, the team operates on US/UK shift patterns, with uncapped commissions and strong potential for career growth. The ideal candidate will have at least 3 years of outbound sales leadership experience and excellent communication skills.

Qualifications

Minimum 3 years of experience as a Team Leader in a PURE outbound sales campaign.
Strong experience in sales-driven BPO environments.
Proven experience managing KPIs such as conversion rate, revenue, and sales volume.
Excellent leadership, coaching, communication, and problem-solving skills.

Responsibilities

Lead and manage a team of outbound sales agents
Drive team performance to meet and exceed sales targets and KPIs
Conduct coaching sessions, call monitoring, and performance reviews
Develop action plans for underperforming agents
Monitor attendance, productivity, and team engagement
Collaborate with management to improve sales strategies and campaign performance