Outbound Cruise Sales Representative

Cloudstaff; Pampanga; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

PC/Laptop provided

Fiber internet access

Free Coffee & Meals Fridays

VIP lounge & game rooms

Mental Wellness support

Job summary

Cloudstaff is hiring an Outbound Cruise Sales Representative to join our sales team onsite in Pampanga. You will proactively contact leads, educate clients on cruise packages, and guide them through the booking process, including deposits.

Prior outbound BPO and travel experience are highly valued, with a focus on achieving monthly sales targets. The role requires strong communication, a customer-focused mindset, and the ability to work night shifts in an office environment.

Qualifications

• Minimum 1 year of outbound BPO sales experience.
• Call center and phone sales experience preferred.
• Cruise & travel experience preferred.
• Proven track record in sales and meeting targets.

Responsibilities

• Make outbound calls to warm leads, previous customers, and prospects.
• Educate clients on cruise packages, itineraries and promotions.
• Build relationships to encourage repeat business and referrals.
• Close bookings and secure deposits to meet monthly targets.
• Record interactions accurately in the system and update CRM.

Skills

Outbound sales

Call center experience

Travel industry knowledge

Communication skills

Job description

We're Hiring: Outbound Cruise Sales Representative

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role: Outbound Cruise Sales Representative

Work Arrangement: Work From Office

Schedule: Night shift

We are seeking a motivated and results-driven Outbound Cruise Sales Representative to join our sales team. In this role, you will proactively reach out to potential clients, engage with leads, and guide them through the booking process for cruise vacations. If you're an enthusiastic communicator with a passion for travel and a knack for sales, this could be the perfect opportunity for you.

Conduct outbound calls to warm leads, previous customers, and prospective clients to discuss available cruise options and leave voice message to clients

• Educate clients on cruise packages, itineraries, and current promotions to match their needs and interests.
• Build and maintain relationships with clients to encourage repeat business and referrals.
• Meet or exceed monthly sales targets by closing bookings and securing deposits.
• Provide exceptional customer service throughout the booking process and address any questions or concerns.
• Accurately record client interactions and update customer information in the system.
• Stay up to date on cruise industry trends, seasonal promotions, and product knowledge to effectively answer questions.
• Display personality, Drive, Energy, Passion that comes through the phone

Qualifications and requirements

• At least 1 YEAR pure outbound BPO sales experience
• Call center and phone sales experience highly preferred
• Cruise & travel experience preferred
• Verifiable track record of success in a sales role
• Communication skills to help explain the products and services to the members
• Ability to be successful in a performance, commission and bonus driven environment
• Passion to help members, co-workers and growth of the company
• Positive mindset and adaptive in changes
• Flexible Availability - Willingness to work some evenings, weekends, or holidays as needed to accommodate client schedules
• Outstanding background record from previous company

Non-negotiable skills and requirements

• Call center and phone sales experience highly preferred
• Cruise & travel experience preferred
• Strictly work onsite arrangement
• Staying near the office - or willing to relocate
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.