Inbound Cruise Agent (Commercial) | Work from Office | Night Shift

Cloudstaff; Pampanga; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career advancement

PC and internet provided

Office perks

Wellbeing & lounge access

Job summary

Cloudstaff in Pampanga is hiring an Inbound Cruise Agent (Commercial) to work from the office during the night shift. You will support members by promoting cruise packages and travel benefits, handling inbound inquiries and guiding premium experiences.

The role emphasizes collaboration, growth, and a performance-based environment with comprehensive benefits and a strong company culture.

Qualifications

• At least 6 months of inbound BPO sales experience.
• Call center and phone sales experience preferred.
• Cruise & travel experience preferred.
• Proven track record of success in sales.
• Comfortable handling inbound member calls.

Responsibilities

• Handle inbound member calls and explain products and services clearly.
• Assist members with bookings and benefits related inquiries.
• Contribute to sales targets in a commission-driven environment.

Skills

Inbound sales experience

Call center experience

Cruise & travel knowledge

Communication skills

Performance-driven mindset

Job description

We’re Hiring: Inbound Cruise Agent (Commercial)

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role

Inbound Cruise Agent (Commercial)

Work Arrangement: Work From Office

Location: Philippines - Pampanga

Schedule: Night Shift

Job description

Our sales representatives fulfil the travel and vacation dreams of our members every day, by helping them use their incredible member benefits like free hotel stays and airline tickets, and greatly discounted cruise packages

This is a work-from-office setup. Focused on inbound sales for now but a possibility of moving to Outbound depending on the need.

Qualifications and requirements

• At least 6 months pure inbound BPO sales experience
• Call center and phone sales experience highly preferred
• Cruise & travel experience preferred
• Verifiable track record of success in a sales role
• Comfortable taking inbound member calls
• Communication skills to help explain the products and services to the members
• Ability to be successful in a performance, commission and bonus driven environment
• Passion to help members, co-workers and growth of the company

Non-negotiable skills and requirements

• Call center and phone sales experience highly preferred
• Cruise & travel experience preferred
• Strictly work onsite arrangement

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.