Customer Success Coordinator | Work From Home | Night Shift

Cloudstaff Philippines Inc.; Manila; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Comprehensive health and lifeinsurance

Flexible leave credits

Quarterly perks boxes for WFH staff

Career advancement opportunities

Annual performance review with salary

Company-provided PC/Laptop and fiber

Tech-on-wheels support

Employee share units program

Mental wellness EAP

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Success Coordinator to support the daily scheduling and coordination of a busy production and project-management team. The role emphasizes efficient routing, data entry, and cross-functional collaboration to ensure service levels.

The position requires strong communication, reliability, and the ability to switch between tasks without loss of productivity. Night shifts and occasional overtime may be required.

Qualifications

• High School Diploma required.
• Must be able to work overtime and some holidays.
• Strong listening skills and positive attitude.
• Able to communicate accurately and concisely.
• Punctual, multi-tasking and reliable.
• Prior dispatching experience is desirable.
• Can act as liaison between coordinators and teams.
• Can manage and supervise vehicle/equipment movements.
• Will update job tickets and maintain logs/records.
• Identify and address issues related to productivity.

Responsibilities

• Efficiently managing and supporting daily work schedule of 15-20+ production team members and 8 project managers.
• Maintain production planner and fill appointment gaps due to cancellations.
• Manage vehicle and equipment movements.
• Coordinate with customer service coordinators to ensure proper job handling.
• Update and enter data into system; maintain logs.

Skills

communication

listening

punctuality

multi-tasking

teamwork

customer-service

Education

High School Diploma

Tools

Dispatching

Job description

We’re Hiring: Customer Success Coordinator

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role

Role: Customer Success Coordinator
Work Arrangement: Work from Home
Location: Philippines - Makati/Ortigas/Pampanga/Cebu/Tarlac
Schedule: Night Shift

Main Duties and Responsibilities

• Efficiently managing and supporting the daily work schedule of approximately 15-20+ production team members and 8 project managers.

• Ensures the production planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling to maximize capacity planning.

• Manage and supervise vehicle and equipment movement

• Working closely with the customer service coordinators to ensure the essential actions are taken to ensure that each job is handled correctly

• Updating job tickets as necessary

• Efficiently and effectively planning routes to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the database. Identifies issues/problems/concerns regarding production team and call-center productivity based on continual communication and working with technicians and the call center. Informs department Manager and/or area management of issues/problems/concerns requiring their attention and action.

• Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.

Qualifications and requirements

• High School Diploma required

• Must be able to work overtime as needed and some holidays

• High level of listening skills and positive attitude

• Ability to communicate accurately and concisely

• Must be punctual, multi-task and reliable

• Prior experience dispatching is desirable.

• Can act as a liaison between coordinators and teams to ensure proper job handling.

• Can manage and supervise vehicle and equipment movements.

• Will be updating job tickets, entering data into computer systems, and maintaining logs and records.

• Can identify and address issues related to production team and call-center productivity

• Can utilize the latest information in the database for planning and decision-making

• Able to understand and address customer needs through efficient scheduling and route planning.

Non-negotiable skills and requirements

• Ability to communicate accurately and concisely

• High level of listening skills and positive attitude

• Demonstrated ability to manage administrative tasks efficiently

• Can work on different shift schedules

• Can work overtime, weekend schedules and holidays

• Must be willing to learn

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueledSuperb and exciting Mid-Year Parties – with items to give away and cash prizes!

• Endless opportunities for career advancement

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Tech-on-wheels Support

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• International career growth and connections

• Unlimited cash incentives for hired referrals

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.