OTC Operations Lead – Billing & Process Excellence

Accenture in the Philippines; Quezon City; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Accenture in the Philippines is seeking an Order to Cash Ops Specialist to oversee teams of Processors and Analysts in Order Management/Billing. This role includes performance oversight, ensuring productivity and quality metrics, and handling complex cases and escalations.

The position follows a return-to-office setup with a night shift schedule and weekends off at Quezon Cyberpark Tower 3. The candidate will coordinate workloads, monitor SLAs, and provide actionable feedback to improve

Formación

• At least 5 years of OTC experience in Order Management/Billing.
• At least 3 years of supervisory experience.

Responsabilidades

• Coordinates individual and team work assignments.
• Monitors workload balancing.
• Supports high-quality work through a positive environment.
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics.
• Ensures individual and team service levels are met or exceeded.
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements.
• Front line contact for questions or issues surrounding service levels Quality.
• Participates in providing feedback to the Quality team for improvement suggestions.
• Works with auditing resources on individual and team error trends.
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period.
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

Conocimientos

OTC experience

Supervisory experience

Descripción del empleo

Accenture in the Philippines is seeking an Order to Cash Ops Specialist to oversee teams of Processors and Analysts in Order Management/Billing. This role includes performance oversight, ensuring productivity and quality metrics, and handling complex cases and escalations.

The position follows a return-to-office setup with a night shift schedule and weekends off at Quezon Cyberpark Tower 3. The candidate will coordinate workloads, monitor SLAs, and provide actionable feedback to improve