Order-to-Cash Ops Leader | Billing & AR Excellence

Accenture PLC; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Manager in Quezon City with a Return to Office setup. You will oversee teams of Processors and Analysts in Order Management, Billing and Accounts Receivable/Collections, ensuring productivity and quality metrics are met and reported.

The role emphasizes production supervision, service level performance, quality improvement, and implementing performance plans. Night shift, weekends off, location at Cyberpark Tower 3, Quezon City.

Qualifications

• At least 8 to 12 years of relevant experience in OTC specific to Order Management and Billing.
• At least 5 years leadership experience.

Responsibilities

• Production Supervision and Support: Coordinates individual and team work assignments; monitors workload balancing; supports high-quality work; monitors performance for improvement.
• SLA and Performance Metrics: Ensures service levels are met or exceeded; reviews daily/weekly/monthly SLAs; acts as front line for service level questions.
• Quality: Provides feedback to Quality for improvements; monitors error trends; ensures timely feedback on quality issues.
• Performance Management: Assists in creating Performance Improvement Plans; suggests motivation tactics, incentives and rewards.
• OTHERS: Night Shift; Weekends Off; Quezon City, Cyberpark Tower 3.

Skills

OTC Experience

Leadership

Job description

Accenture is seeking an Order to Cash Operations Manager in Quezon City with a Return to Office setup. You will oversee teams of Processors and Analysts in Order Management, Billing and Accounts Receivable/Collections, ensuring productivity and quality metrics are met and reported.

The role emphasizes production supervision, service level performance, quality improvement, and implementing performance plans. Night shift, weekends off, location at Cyberpark Tower 3, Quezon City.