OTC Operations Leader — AR & Collections Excellence

Accenture in the Philippines; Quezon City; In loco; PHP 1.000.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Accenture in the Philippines is seeking an Order to Cash Ops Manager to oversee teams of Processors and Analysts in Accounts Receivable/Collections. The role requires hands-on supervision, ensuring productivity and quality while meeting service levels.

The position is a Return to Office setup, located in Quezon City, Cyber Park Tower 3. Candidates should bring 8–12 years in OTC AR/Collections and at least 5 years of leadership experience, with a track record of driving performance and

Competenze

• 8–12 years of OTC AR/Collections experience.
• At least 5 years leadership experience.

Mansioni

• Oversee teams of Processors and Analysts in Accounts Receivable/Collections.
• Coordinate individual and team work assignments and monitor workload balancing.
• Ensure production quality and meeting performance metrics and SLAs.
• Provide timely feedback and support to maintain service levels and quality.
• Review daily, weekly, and monthly service levels and recommend improvements.
• Act as front-line contact for questions on service levels and quality issues.
• Support development of Performance Improvement Plans for underperforming members.

Conoscenze

OTC AR/Collections

Leadership

Team Supervision

Performance Metrics

Descrizione del lavoro

Accenture in the Philippines is seeking an Order to Cash Ops Manager to oversee teams of Processors and Analysts in Accounts Receivable/Collections. The role requires hands-on supervision, ensuring productivity and quality while meeting service levels.

The position is a Return to Office setup, located in Quezon City, Cyber Park Tower 3. Candidates should bring 8–12 years in OTC AR/Collections and at least 5 years of leadership experience, with a track record of driving performance and