OTC Operations Lead - Billing & Team Performance

Accenture PLC; Quezon City; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Accenture PLC in Manila (Quezon City) is seeking an Order to Cash Ops Specialist to oversee teams handling Order Management/Billing. The role emphasizes performance oversight, productivity and quality metrics, and resolution of complex cases and customer issues.

The position requires leading processors and analysts, ensuring timely and accurate service levels, and guiding continuous improvement through feedback to quality and auditing resources. Return-to-office setup is in place.

Formación

• At least 5 years of OTC experience in Order Management / Billing.
• At least 3 years of supervisory experience.
• Experience overseeing teams and performance metrics.
• Willingness to work in a night shift schedule in Quezon City.

Responsabilidades

• Coordinates individual and team work assignments.
• Monitors workload balancing.
• Supports high-quality work through a positive environment.
• Monitors team members performance with the focus on improvement.

Conocimientos

OTC experience

Supervisory experience

Descripción del empleo

Accenture PLC in Manila (Quezon City) is seeking an Order to Cash Ops Specialist to oversee teams handling Order Management/Billing. The role emphasizes performance oversight, productivity and quality metrics, and resolution of complex cases and customer issues.

The position requires leading processors and analysts, ensuring timely and accurate service levels, and guiding continuous improvement through feedback to quality and auditing resources. Return-to-office setup is in place.