Senior OTC Operations Leader - Order Management & Billing

Accenture in the Philippines; Quezon City; Presencial; PHP 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Accenture in the Philippines is seeking an Order to Cash Ops Senior Manager to oversee teams of processers and analysts in Order Management and Billing. The role focuses on leadership, performance oversight, and ensuring productivity and quality metrics are met and reported.

The position requires extensive OTC experience, strong leadership skills, and the ability to handle complex cases and customer issues. Work setup is return to office with local site location Quezon City, Cyber Park Tower 3.

Formación

• At least 12+ years of relevant experience in OTC specific to Order Management and Billing.
• At least 10 years leadership experience.

Responsabilidades

• Oversee teams of Processors and Analysts under Order management/Billing.
• Provide performance oversight for the team and ensure productivity and quality metrics are met and reported.
• Oversee complex cases and customers and troubleshoot.

Descripción del empleo

Accenture in the Philippines is seeking an Order to Cash Ops Senior Manager to oversee teams of processers and analysts in Order Management and Billing. The role focuses on leadership, performance oversight, and ensuring productivity and quality metrics are met and reported.

The position requires extensive OTC experience, strong leadership skills, and the ability to handle complex cases and customer issues. Work setup is return to office with local site location Quezon City, Cyber Park Tower 3.