Order Tracking Specialist - Onsite Night Shifts (BPO)

ISTA Solutions; Makati; On-site; PHP 268,000 - 357,000; Full time

Job summary

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join a focused team that values employee satisfaction and work-life balance. The role is onsite in Buendia, Makati with night shifts and involves monitoring orders and addressing inquiries.

You will coordinate with multiple teams to ensure timely delivery, track shipments, and uphold professional service standards in a fast-paced VOICE account environment.

Qualifications

• 6 months+ BPO experience in VOICE accounts.
• Strong English communication skills.
• Willingness to work onsite night shifts in Makati.

Responsibilities

• Monitor order progress and status.
• Track shipments and delivery timelines.
• Address inquiries with professionalism and accuracy.
• Collaborate with multiple teams to ensure timely order delivery.

Skills

Customer service

English proficiency

Team collaboration

BPO experience

Job description

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join a focused team that values employee satisfaction and work-life balance. The role is onsite in Buendia, Makati with night shifts and involves monitoring orders and addressing inquiries.

You will coordinate with multiple teams to ensure timely delivery, track shipments, and uphold professional service standards in a fast-paced VOICE account environment.