Back Office Specialist – Night Shift (Detail‑Driven)

ISTA Solutions; Mandaluyong; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Health Insurance with free dependents

Night differential 10%

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career development opportunities

Culture of learning

Job summary

ISTA Solutions, an outsourcing/offshoring company in Mandaluyong, is seeking an experienced Back Office CSR to join our expanding team. You will work with highly skilled professionals who value work-life balance and long-term growth.

Key duties include ensuring documentation meets standards, identifying discrepancies, maintaining records, collaborating to meet targets, and reviewing note sessions for accuracy and completeness. Onsite night shift with competitive salary and benefits is offered.

Qualifications

• 6 months BPO experience minimum.
• Healthcare account experience is a plus.
• ABA experience is an advantage.
• Strong attention to detail and accuracy.
• Good written and verbal English communication skills.

Responsibilities

• Ensure documentation meets required standards and guidelines
• Identify discrepancies and provide feedback as needed
• Maintain organized records and track review progress
• Collaborate with team members to meet productivity and quality targets
• Review note sessions for accuracy and completeness

Skills

Attention to detail

English communication

Multitasking

System navigation

Job description

ISTA Solutions, an outsourcing/offshoring company in Mandaluyong, is seeking an experienced Back Office CSR to join our expanding team. You will work with highly skilled professionals who value work-life balance and long-term growth.

Key duties include ensuring documentation meets standards, identifying discrepancies, maintaining records, collaborating to meet targets, and reviewing note sessions for accuracy and completeness. Onsite night shift with competitive salary and benefits is offered.