Onsite Customer Care Specialist — Night Shift & Growth

Ista Personnel Solutions Inc.; Mandaluyong; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Learn new skills

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative in Manila to join a team that prioritizes employee satisfaction and work-life balance.

You will handle customer inquiries via phone, email, and chat, resolve issues, and collaborate with multiple departments to deliver exceptional service while maintaining precise records. The role requires onsite work at Shaw Blvd, Mandaluyong and readiness for night shifts.

Qualifications

• 6 months BPO experience (Voice/Back Office)
• Healthcare account experience is a PLUS
• Strong English (verbal and written) and empathy
• Willing to work onsite at Shaw Blvd, Mandaluyong and night shift

Responsibilities

• Provides customer support through phone, email, and chat channels
• Resolves issues and accommodates inquiries to ensure customer satisfaction
• Collaborates with colleagues and other departments to resolve complex issues
• Maintains accurate records on customer interactions and feedback

Skills

Good verbal and written English

Problem-solving

Computer proficiency

Night shift willingness

Job description

ISTA Solutions is seeking an experienced Customer Service Representative in Manila to join a team that prioritizes employee satisfaction and work-life balance.

You will handle customer inquiries via phone, email, and chat, resolve issues, and collaborate with multiple departments to deliver exceptional service while maintaining precise records. The role requires onsite work at Shaw Blvd, Mandaluyong and readiness for night shifts.