Back Office CSR (Logistics) | Earn a 21K Signing Bonus

ISTA Solutions; Makati; Presencial; PHP 223.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance with dependents

11% night differential?

Attendance Bonus

Paid time off

Cash-leave credits

Descripción de la vacante

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join a focused team that prioritizes employee satisfaction and work-life balance. You will monitor order progress, track shipments, and address inquiries with professionalism.

The role requires 6 months+ BPO experience in a VOICE account, strong English skills, and readiness to work onsite in Buendia, Makati with night shifts. You will collaborate with multiple teams to ensure timely and accurate order delivery.

Formación

• At least 6 months BPO experience in a voice account.
• Experience in order tracking or logistics is a plus.
• Excellent verbal and written English.
• Willing to work onsite in Buendia, Makati and night shifts.
• Strong attention to detail and organizational skills.

Responsabilidades

• Monitor orders through processing stages from confirmation to delivery.
• Use tracking systems to maintain real-time order visibility.
• Identify and resolve discrepancies or delays promptly.
• Coordinate with teams to prevent future issues.
• Maintain up-to-date order records and generate status reports.
• Assist customers with inquiries on order status and delivery.
• Handle complaints professionally and empathetically.

Conocimientos

BPO experience

Order tracking

Logistics

English proficiency

Independent & team player

Descripción del empleo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery
• Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses
• Identify and address any discrepancies, delays, or errors in order processing promptly
• Work closely with relevant teams to resolve issues and prevent future occurrences
• Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details
• Generate reports on order status and performance metrics as needed
• Assist customers with inquiries related to order status, tracking information, and delivery schedules
• Handle customer concerns or complaints related to order tracking with professionalism and empathy

Requirements

• At least 6 months BPO experience in a VOICE account
• Experience in order tracking, logistics, or a related field is a PLUS
• Strong attention to detail and organizational skills
• Excellent verbal and written English skills
• Problem-solving and analytical skills
• Ability to work independently and collaboratively in a team environment
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives