Order Coordinator

Schneider Electric; Cavite City; On-site; PHP 390,600 - 558,000; Full time

Job summary

Schneider Electric in Cavite City seeks an Order Coordination Specialist to manage the lifecycle of complex customer orders. Responsibilities include ensuring order accuracy, monitoring timelines, and resolving customer inquiries.

The ideal candidate holds a Bachelor's Degree and has 1-3 years of related experience. The role requires strong communication and multi-tasking skills, and the ability to work during US Business Hours in a hybrid setup.

Qualifications

• 1–3 years of related experience is considered a plus.
• Ability to prioritize work independently and meet deadlines.
• Strong team player, willing to take on other functions as needed.

Responsibilities

• Coordinate end‑to‑end lifecycle of customer and service orders.
• Validate order accuracy and resolve booking discrepancies.
• Monitor order backlog and prioritize based on service impact.

Skills

Excellent written and verbal communication skills

Strong typing speed and accuracy

Customer Service skills

Multi-tasking skills

Ability to prioritize work independently

Education

Bachelor's Degree

Tools

Oracle

Salesforce

CPQ

Job description

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives.

Great people make Schneider Electric a great company.

The Order Coordination Specialist is responsible for end‑to‑end coordination of complex customer and service‑related orders, ensuring accurate booking, timely fulfillment, and seamless post‑sales support. The role partners closely with Sales, Global Supply Chain, Service Operations, Field Service, Accounts Receivable, and Logistics.

Key Responsibilities

• Coordinate end‑to‑end lifecycle of customer and service orders from booking through invoicing.
• Validate order accuracy and resolve booking discrepancies.
• Monitor order backlog and prioritize based on service and customer impact.
• Provide shipment tracking, resolve carrier issues, and manage logistics inquiries.
• Support invoicing, credits, RMAs, and work order closure.
• Partner cross‑functionally to resolve operational and customer issues.
• Identify process improvement and automation opportunities.

Qualifications & Skills

• Bachelor's Degree is required.
• 1–3 years of related experience is a plus.
• Excellent written and verbal communication skills.
• Strong and fast typing speed and accuracy.
• Experience with Oracle, Salesforce, and CPQ is considered a plus.
• Ability to prioritize work independently and meet deadlines.
• Ability to maintain good working relationships with staff both inside and outside the company.
• Skilled in all areas of Customer Service: phone management, order management, understanding customer expectations and satisfaction.
• Strong multi‑tasking skills.
• Strong team player, willing to take on other functions as needed.

Must be willing to work during US Business Hours and on a hybrid setup in Rosario, Cavite.

Equal Opportunity Employment Statement: It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.