Order Management Specialist

Krypton International Resources Sales and Services Inc.; Lapu-Lapu; On-site; PHP 300,000 - 460,000; Full time

Job summary

Krypton International Resources Sales and Services Inc. in the Philippines is seeking an Order Management Specialist to ensure accurate, timely processing of customer POs, validate complex and simple orders, and coordinate with sales, warehouse, logistics, accounting, and purchasing to maintain order integrity.

The role focuses on safeguarding order flow from order to delivery, monitoring SAP changes, and supporting compliance while driving continuous process improvements through collaboration

Qualifications

• Bachelor’s degree in Business Administration or related field
• Basic certification in Inventory & Logistics Management
• Minimum 2 years in order management, customer service, or supply chain operations
• Experience with SAP or equivalent ERP systems
• Exposure to cross-functional coordination (Sales, Warehouse, Accounting, Purchasing)

Responsibilities

• Validate POs (simple & complex) to prevent pricing errors
• Investigate invoice concerns with Accounting
• Manage cancellation of SI & DR documents
• Email communication for new POs & clarifications
• Handle cancellation requests & RFOD
• Trace old Customer POs (CPOs) and follow up with Sales Team
• Update SC Monitoring Sheet & No Reply tracker
• Coordinate stock availability & delivery schedules with Warehouse
• Request SAP changes, virtual transfers, and advance stocking
• Collaborate with Sales Enablement for price validity issues
• Continuous improvement in SAP and order management processes
• Participate in training for system updates and compliance

Job description

Order Management Specialist

Job Summary

We are looking for a detail-oriented Order Management Specialist to ensure the accuracy, timeliness, and compliance in processing customer purchase orders (POs); validating CPOs, coordinating with sales, warehouse, logistics, accounting, and purchasing teams, and managing SAP-related changes; safeguarding order integrity, supports customer satisfaction, and maintains seamless order-to-delivery flow through proactive monitoring, documentation, and communication.

Key Responsibilities

Financial/Other Resource Management

1. Validate POs (simple & complex) to prevent pricing errors

2. Investigate invoice concerns with Accounting

3. Manage cancellation of SI & DR documents

Customer Management

1. Email communication for new POs & clarifications

2. Handle cancellation requests & RFOD

3. Trace old Customer POs (CPOs) and follow up with Sales Team

Internal Process Management

1. Update SC Monitoring Sheet & No Reply tracker

2. Coordinate stock availability & delivery schedules with Warehouse

3. Request SAP changes, virtual transfers, and advance stocking

Learning & Development

1. Collaborate with Sales Enablement for price validity issues

2. Continuous improvement in SAP and order management processes

3. Participate in training for system updates and compliance

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Accounting, or related field

• Basic certification in Inventory & Logistics Management

• Minimum 2 years in order management, customer service, or supply chain operations

• Experience with SAP or equivalent ERP systems

• Exposure to cross-functional coordination (Sales, Warehouse, Accounting, Purchasing)