Order Management/Provisioning Support Specialist | Onsite | Up To 30K

TheOutForce; Philippines; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Night differential pay

HMO coverage

Dependent coverage on Day 1

Employee referral program

20 days annual leave

Team activities

Job summary

The OutForce is seeking an Order Management / Provisioning Support Specialist to join their onsite team in the Philippines. You will process customer orders through supplier and carrier portals, verify required details, and ensure accurate tracking for service delivery.

The role requires at least 1 year of experience in order management or back-office operations, familiarity with portals, and SLA adherence. A competitive PHP salary is offered with night differential and strong team culture.

Qualifications

• Minimum of 1 year of experience in Order Management, Order Processing, Administration, or Back-Office Operations.
• Experience using supplier, carrier, or third-party portals is desirable.
• Experience working within SLA-driven environments is preferred.
• Telecommunications industry experience is advantageous but not required.

Responsibilities

• Process customer orders through supplier, carrier, and internal systems.
• Review order requests for completeness and accuracy prior to submission.
• Enter and maintain customer order details accurately within relevant systems and portals.
• Validate service information, addresses, contact details, and product requirements.
• Upload and manage required documentation where applicable.
• Record supplier/carrier references and submission details within internal tracking systems.
• Identify missing, incorrect, or unclear information and coordinate for resolution.
• Adhere to documented procedures, service levels, and quality standards.
• Maintain accurate records and audit trails for all processed orders.
• Support basic order amendments and administrative updates as required.
• Escalate portal issues, rejected submissions, or system-related concerns to the appropriate team.
• Assign orders to the relevant Provisioning team for further processing.

Job description

Order Management/Provisioning Support Specialist || ONSITE || Up to 30k

Salary : ₱25,000 - 30,000 monthly

Company : The Outforce

Job Type : Full Time Philippines

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients' teams.

Unlike traditional outsourcing models, our people are fully embedded into their client's business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified
• HR Asia Best Companies to Work for in Asia 2025
• HR Asia Most Caring Company Award 2025
• HR Asia Diversity, Equity & Inclusion Award 2025

At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world's most exciting businesses.

Join OutForce and build your future with one of Asia's best workplaces.

About the Team You'll Join

Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.

Job Overview:

Employment type: Full-time

Shift: UK working hours

Work setup: ONSITE

Salary: PHP 25,000.00 - PHP 30,000.00

What we offer:

• Competitive compensation package aligned with your skills and experience
• Night differentials pay to help maximize your earnings
• Comprehensive HMO coverage, including a free dependent on Day 1
• Employee referral program with rewarding incentives
• 20 days of annual leave, giving you flexibility to manage your time
• Engaging team activities and events to keep work enjoyable
• Build strong, high-impact connections with key stakeholders across the business
• Take part in client engagement initiatives to elevate your professional experience.

Role Overview:

The Order Management / Provisioning Support Specialist is responsible for accurately processing customer orders through supplier and carrier portals, ensuring all required information, documentation, and references are captured and recorded. The role supports service delivery operations by maintaining data accuracy, compliance with processes, and timely order submission.

What We're Looking For:

• Minimum of 1 year of experience in Order Management, Order Processing, Administration, or Back-Office Operations.
• Experience using supplier, carrier, or third-party portals is desirable.
• Experience working within SLA-driven environments is preferred.
• Telecommunications industry experience is advantageous but not required.

What You'll Be Working On:

• Process customer orders through supplier, carrier, and internal systems.
• Review order requests for completeness and accuracy prior to submission.
• Enter and maintain customer order details accurately within relevant systems and portals.
• Validate service information, addresses, contact details, and product requirements.
• Upload and manage required documentation where applicable.
• Record supplier/carrier references and submission details within internal tracking systems.
• Identify missing, incorrect, or unclear information and coordinate for resolution.
• Adhere to documented procedures, service levels, and quality standards.
• Maintain accurate records and audit trails for all processed orders.
• Support basic order amendments and administrative updates as required.
• Escalate portal issues, rejected submissions, or system-related concerns to the appropriate team.
• Assign orders to the relevant Provisioning team for further processing.

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact.