Senior Customer Service Representative-Logistics II Dayshift II 50k

OutForce Inc.; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive HMO coverage

Employee referral program

20 days annual leave

Engaging team activities

Stakeholder networking opportunities

Client engagement initiatives

Job summary

OutForce Inc. is partnering with Motus Transport to recruit a Senior Customer Service Representative-Logistics for onsite work in Ortigas, Pasig City.

You will manage a high-volume shared inbox, coordinate with warehouse, transport, and operations teams, and deliver timely solutions to our customers. A fast-paced role requiring excellent organizational skills, attention to detail, and the ability to multitask while delivering outstanding service.

Qualifications

• Previous customer service experience in logistics/transport is preferred.
• Strong written communication and professional tone.
• Excellent organizational and time-management skills.
• Ability to multitask and manage high-volume workload.
• Attitude focused on proactive, customer-first service.

Responsibilities

• Respond to customer emails promptly with professional tone and solutions.
• Provide delivery updates and ETAs to customers.
• Coordinate with warehouse, transport, and operations teams to fulfill orders.
• Maintain relationships with over 250 customers and ensure accuracy of records.
• Resolve issues, manage back orders, and escalate where needed.

Skills

Customer service

Logistics

Communication

Time management

Multitasking

Problem solving

Independence

Team collaboration

Australian culture understanding

Education

Experience in customer service logistics or warehousing

Tools

CRM systems

WMS / OMS familiarity

Job description

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients' teams.

Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

Great Place to Work® Certified
HR Asia Best Companies to Work for in Asia 2025
HR Asia Most Caring Company Award 2025
HR Asia Diversity, Equity & Inclusion Award 2025

At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses. Join OutForce and build your future with one of Asia’s best workplaces.

About the Team You'll Join:

Motus Transport is a leading third-party logistics (3PL) provider specializing in FMCG (Fast-Moving Consumer Goods) industry warehousing and distribution of independent craft beverages. We store products on behalf of breweries, wineries, distilleries, and beverage producers, then fulfill and distribute their orders directly to pubs, clubs, restaurants, bottle shops, and other licensed venues.

Operating across New South Wales and Queensland, Motus employs over 120 staff and coordinates approximately 5,000 deliveries every week. We pride ourselves on delivering exceptional customer service, industry expertise, and reliable logistics solutions to our customers.

About the Role:

As a Senior Customer Service Representative-Logistics, you will be responsible for managing a high-volume shared inbox and providing outstanding support to our customers. Every email is different, requiring you to assess each request, determine the appropriate action, and coordinate with our warehouse, transport, and operations teams to deliver timely solutions.

This is a fast-paced role that requires excellent organizational skills, strong attention to detail, and the ability to prioritize competing tasks while maintaining a high standard of customer service.

Job Overview:

Employment type: Full-time

Shift: Morning shift (7AM-4PM)

Work setup: Onsite (30th Corporate Center Meralco Ave., Ortigas Pasig City)

What we offer:

• Competitive compensation package aligned with your skills and experience
• Comprehensive HMO coverage, including a free dependent on Day 1
• Employee referral program with rewarding incentives
• 20 days of annual leave, giving you flexibility to manage your time
• Engaging team activities and events to keep work enjoyable
• Build strong, high-impact connections with key stakeholders across the business
• Take part in client engagement initiatives to elevate your professional experience.

What We’re Looking For:

• Previous customer service experience, preferably within transport, logistics, warehousing, or supply chain.
• Excellent written communication skills with a professional and friendly approach.
• Strong organizational and time management skills.
• Great ability to multitask and manage a high-volume workload.
• High attention to detail and excellent problem-solving skills.
• Confidence using computer systems and learning new software.
• Ability to work independently while contributing to a team environment.
• A proactive, customer-focused attitude and a genuine desire to provide outstanding service.
• Understanding of Australian culture and customer type - Beer brewing people are ruff around the edges and do not speak or communicate in a corporate manner!

What You’ll Be Working On:

Respond promptly and professionally to customer email enquiries.

• Provide delivery updates and estimated times of arrival (ETAs).
• Arranging delivery of urgent orders into venues
• Maintain strong relationships with over 250 customers
• Assist customers with adding stock or amending orders before dispatch.
• Create and maintain new product records within our warehouse management system.
• Assist customers inbound freight and purchase order information into the system.
• Generate and attach third-party freight labels to customer orders.
• Book courier services using Motus' internal transport systems.
• Investigate delivery issues and arrange back orders or collection jobs where required.
• Coordinate pallet transfers and bulk order movements.
• Respond to customer enquiries and complaints relating to delivery times and service issues.
• Monitor orders with specific delivery instructions and liaise with drivers to ensure customer requirements are met.
• Communicate with warehouse staff, drivers, and transport partners to resolve customer enquiries efficiently.
• Maintain accurate records and ensure all customer requests are completed accurately and within required timeframes.
• Review driver errors throughout the day - create back orders for missing items or contact customers for delivery information