Customer Service Representative I ONSITE I Day Shift I UP to 28K

OutForce Inc.; Pasig; On-site; PHP 279,000 - 312,000; Full time

Benefits offered by this job

HMO coverage upon regularization

Referral program

15 days annual leave

Team activities and events

Client engagement opportunities

Job summary

OutForce Inc. is seeking a Customer Service Representative to join our expanding team in Ortigas, Pasig. The role involves handling a mix of phone calls and emails, delivering exceptional service, and ensuring customer satisfaction for an Australian eCommerce client.

You will be trained in order inquiry handling, basic troubleshooting, and escalation processes, with support from teams in Manila and Australia. Onsite work and immediate start are required.

Qualifications

• High School diploma required.
• 1-2 years in a BPO customer service role.
• Strong English communication skills and neutral accent preferred.

Responsibilities

• Handle customer inquiries via phone and email.
• Use Zendesk to track and resolve issues and follow up promptly.
• Coordinate with onshore/offshore teams via Slack for escalations.
• Provide basic troubleshooting and support as needed.

Skills

Customer service

English proficiency

Tech-savvy

Communication

Education

High School diploma

Tools

Zendesk

Slack

Job description

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients' teams.

Unlike traditional outsourcing models, our people are fully embedded into their client's business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

Great Place to Work® Certified
HR Asia Best Companies to Work for in Asia 2025
HR Asia Most Caring Company Award 2025
HR Asia Diversity, Equity & Inclusion Award 2025

At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.

Join OutForce and build your future with one of Asia's best workplaces.

About the Team You'll Join:

The client is an Australian-owned retail, logistics, and technology company specializing in computer hardware, networking products, and IT services. Established in 1999, the company has grown to 25 stores and 5 advanced distribution centres across Australia, supported by robotics and a large customer service team. The business focuses on competitive pricing, fast order fulfilment, same-day dispatch, instant pickup, and strong customer service, while partnering with leading technology brands such as ASUS, TP-Link, MSI, and Gigabyte.

Job Overview:

Employment type: Full time

Shift: Day Shift (6:00 am- 3:00 pm)

Work setup: ONSITE

Salary: Php 25,000 - 28,000

What we offer:

• Competitive compensation package aligned with your skills and experience
• Comprehensive HMO coverage upon regularization.
• Employee referral program with rewarding incentives
• 15 days of annual leave upon regularization, giving you flexibility to manage your time
• Engaging team activities and events to keep work enjoyable
• Build strong, high-impact connections with key stakeholders across the business
• Take part in client engagement initiatives to elevate your professional experience.

Role Overview:

Our client is looking for an experienced Customer Service Representative for a role in their expanding team. We're on the hunt for someone who lives and breathes customer service someone that's obsessed with creating incredible experiences for our customers!

You will receive a mixture of phone calls and emails. From customers asking to modify or update an order to requesting assistance with a faulty product, you'll be trained in everything!

As a leading eCommerce retailer in Australia, you'll be expected to deliver exceptional customer service, while assisting with complaints or basic technical support questions. You'll be supported by a team in Manila, and a larger team located in Australia.

What We're Looking For:

• Minimum of a High School diploma with 1-2 years of BPO experience in a customer service role.
• Technical support experience in a BPO setting is a big plus.
• Must be tech-savvy and up to date with current technologies.
• Ability to communicate to a high level in the English language. A neutral accent is highly preferred.
• Experience dealing with eCommerce Clients in Australia is highly desirable
• Preferably lives in Pasig City or nearby
• Willing to work ONSITE in Ortigas, Pasig
• Amenable to start ASAP

What You'll Be Working On:

• Responding to customer inquiries via Zendesk, and following up on issues promptly to ensure customer inquiries are resolved efficiently.
• Communicating with various teams onshore via Slack, ensuring any unresolved issues are followed up on and escalated accordingly to the correct team
• Receiving phone calls from customers and following the relevant processes
• Perform basic troubleshooting and support.
• Escalate concerns appropriately and set customer expectations.