Customer Support Specialist - Billing | Onsite | To Follow

TheOutForce; Philippines; On-site; PHP 2,500,000 - 3,750,000; Full time

Job summary

The Outforce is seeking a Customer Support Specialist - Billing to join our onsite team in the Philippines. You will support Gamma’s channel partners and sales accounts by explaining bills, handling corrections, and ensuring accurate billing records.

This role emphasizes clear communication and problem solving. Ideal candidates have solid Excel and SQL basics, strong verbal and written communication skills, and a willingness to collaborate with billing and sales teams.

Qualifications

• Basic SQL and Excel proficiency required.
• Strong telephone and written communication skills.
• Familiarity with billing concepts and processes helpful.

Responsibilities

• Provide timely responses to billing queries from partners and customers.
• Process corrections and adjustments to billing records.
• Assist in improving customer support processes and documentation.
• Maintain up-to-date records of billing cases and resolutions.

Skills

SQL

Excel

Phone skills

Communication

Billing knowledge

Job description

Customer Support Specialist - Billing || ONSITE || TO FOLLOW

Company : The Outforce Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - Customer Support Specialist - Billing || ONSITE || TO FOLLOW

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clientsâ teams.

Unlike traditional outsourcing models, our people are fully embedded into their clientâs business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified
• HR Asia Best Companies to Work for in Asia 2025
• HR Asia Most Caring Company Award 2025
• HR Asia Diversity, Equity & Inclusion Award 2025

At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the worldâs most exciting businesses.

Join OutForce and build your future with one of Asiaâs best workplaces.

About the Team You’ll Join

Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.

Job Overview:

Employment type: Full-time

Shift: UK working hours

Work setup: ONSITE

Salary: TO FOLLOW

What we offer:

• Competitive compensation package aligned with your skills and experience
• Night differentials pay to help maximize your earnings
• Comprehensive HMO coverage, including a free dependent on Day 1
• Employee referral program with rewarding incentives
• 20 days of annual leave, giving you flexibility to manage your time
• Engaging team activities and events to keep work enjoyable
• Build strong, high-impact connections with key stakeholders across the business
• Take part in client engagement initiatives to elevate your professional experience.

Role Overview:

Responsible for supporting Gammaâs channel partners and sales account managers with understanding their bills and, where required, processing corrections and adjustments.

What We’re Looking For:

• General understanding of Gammaâs products and commercial propositions.
• Good basic technical skills â SQL, Excel.
• Excellent telephone and written communication skills.
• Good problem-solving skills â relational as well as technical.
• Strong relationships across the Sales and Billing teams.
• The ability to maintain up to date records of projects and their progress.
• Problem solving

Process design: helping to identify where customer support processes and controls are inefficient or inadequate and shaping alternatives.

Diagnosis: understanding the ultimate issue that needs to be addressed; identifying root causes for repeated customer queries and proposing resolution.

Calculating: working out what billing correction is needed.

• Decision making

Contributing to strategic decisions about the overall priorities and directions of the team.

Collaborating on design decisions for how customer service processes are built and executed.

Judgements on which anomalies to pursue, depending on impact or likely potential impact.

• Innovation

Continually looking for improvements in processes, including exploring new technologies.

Continually reacting to changes in products and revenue/cost models.

• Communication

Documenting processes clearly and relatable.

Communicating confidently and clearly with other Gamma staff, auditors and customers to explain technically complex subjects.

Develop strong relationships within the Billing team to ask for and provide support.

Developing empathic relationships with customers.

• Interpersonal

Various, written and verbal as the situation requires.

• Financial

Shared responsibility for ensuring that billing is accurate.

What You’ll Be Working On:

• Providing timely and good quality responses to billing queries.
• Processing billing corrections and adjustments resulting from queries raised.
• Contributing to the continual improvement of customer support practices and processes, including assessing new technologies where applicable.
• Maintaining up-to-date process documentation is up to date and sharing knowledge within the team to provide a resilient service.

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact.