Onsite Order & Provisioning Specialist (UK Hours)

TheOutForce; Philippines; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Night differential pay

HMO coverage

Dependent coverage on Day 1

Employee referral program

20 days annual leave

Team activities

Job summary

The OutForce is seeking an Order Management / Provisioning Support Specialist to join their onsite team in the Philippines. You will process customer orders through supplier and carrier portals, verify required details, and ensure accurate tracking for service delivery.

The role requires at least 1 year of experience in order management or back-office operations, familiarity with portals, and SLA adherence. A competitive PHP salary is offered with night differential and strong team culture.

Qualifications

• Minimum of 1 year of experience in Order Management, Order Processing, Administration, or Back-Office Operations.
• Experience using supplier, carrier, or third-party portals is desirable.
• Experience working within SLA-driven environments is preferred.
• Telecommunications industry experience is advantageous but not required.

Responsibilities

• Process customer orders through supplier, carrier, and internal systems.
• Review order requests for completeness and accuracy prior to submission.
• Enter and maintain customer order details accurately within relevant systems and portals.
• Validate service information, addresses, contact details, and product requirements.
• Upload and manage required documentation where applicable.
• Record supplier/carrier references and submission details within internal tracking systems.
• Identify missing, incorrect, or unclear information and coordinate for resolution.
• Adhere to documented procedures, service levels, and quality standards.
• Maintain accurate records and audit trails for all processed orders.
• Support basic order amendments and administrative updates as required.
• Escalate portal issues, rejected submissions, or system-related concerns to the appropriate team.
• Assign orders to the relevant Provisioning team for further processing.

Job description

The OutForce is seeking an Order Management / Provisioning Support Specialist to join their onsite team in the Philippines. You will process customer orders through supplier and carrier portals, verify required details, and ensure accurate tracking for service delivery.

The role requires at least 1 year of experience in order management or back-office operations, familiarity with portals, and SLA adherence. A competitive PHP salary is offered with night differential and strong team culture.