Network Provisioning Team Lead – Broadband & Ethernet | Wfo | Up To Php55K

Outforce; Compostela; On-site; PHP 558,000 - 614,000; Full time

Benefits offered by this job

Night differential pay

Comprehensive HMO coverage

20 days annual leave

Permanent WFO setup (onsite/ Cebu)

Employee referral program

Job summary

Outforce is seeking a Network Provisioning Team Lead for Broadband & Ethernet to join our Cebu office. You will lead a dedicated provisioning team, ensure SLA adherence, coach staff, and manage performance while preparing for UK-aligned hours.

The role requires at least 2 years in telecom provisioning in a team lead capacity, strong people management, and onsite work in Cebu. Night differential and comprehensive benefits are offered.

Qualifications

• 2+ years in a telecom provisioning team lead role.
• Experience leading or supervising teams in network/service provisioning.
• Strong understanding of telco provisioning processes, tools, and SLAs.
• Proven people management skills including coaching and performance management.
• Excellent communication with customers and internal stakeholders.
• Willingness to work 100% onsite in Cebu and align with UK hours.

Responsibilities

• Provide day-to-day leadership, coaching, and performance management for the Network Provisioning team.
• Oversee Broadband and Ethernet provisioning activities to ensure accuracy and SLAs.
• Manage team performance, including KPIs, quality, attendance, and productivity.
• Support training, onboarding, and staff development.
• Handle HR matters including performance reviews and disciplinary actions.
• Act as escalation point for complex provisioning issues and customer concerns.
• Collaborate with QA to maintain service quality standards.
• Prepare for future intakes and scale provisioning operations.
• Engage with UK-based stakeholders and indirect reporting teams as required.
• Spend time handling customer provisioning calls during initial months.

Skills

Team leadership

People management

Coaching and development

Customer engagement

UK-hours coordination

Strong communication

Tools

Provisioning tools

Job description

Network Provisioning Team Lead â Broadband & Ethernet || WFO || Up to PHP55K

Company : Outforce

Job Type : Full Time

Cebu City, 6000

Job Description - Network Provisioning Team Lead â Broadband & Ethernet || WFO || Up to PHP55K

Empower Your Career with OutForce BPO Philippines

OutForce is a people-first outsourcing company focused on building high-performing teams.

We invest in our people, support career growth, and create an environment where individuals can do their best work.

From day one, you’re part of a team that values collaboration, accountability, and continuous improvement—not just headcount.

We’re proud to be Great Place to Work certified and recognised by HR Asia as one of the Best Companies to Work For in 2025.

Join us at Outforce and be part of a thriving community that celebrates success and embraces excellence.

Your future begins here!

About the Team You’ll Join

Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.

Job Overview:

Employment type: Full-time

Shift: UK working hours

Work setup: ONSITE - CEBU OFFICE

Salary: PHP 50,000.00 - PHP 55,000.00

What we offer:

• Competitive compensation package aligned with your skills and experience
• Night differential pay to help maximize your earnings
• Comprehensive HMO coverage, including a free dependent on Day 1
• Permanent work-from-home setup for better work-life balance
• Employee referral program with rewarding incentives
• 20 days of annual leave, giving you flexibility to manage your time
• Engaging team activities and events to keep work enjoyable
• Build strong, high-impact connections with key stakeholders across the business
• Take part in client engagement initiatives to elevate your professional experience

Role Overview:

The Network Provisioning Team Lead â Broadband & Ethernet is responsible for the day-to-day leadership of the provisioning team, with a primary focus on Broadband and Ethernet services. This role oversees team performance, quality, training, people development, and operational delivery. As a people leader, the Team Lead ensures team members are fully supported in their onboarding, skills development, and career progression while maintaining high standards of customer service and service delivery expected by Gamma. During the initial months, the Team Lead is expected to spend a percentage of their time handling customer provisioning calls to ensure operational readiness and hands-on knowledge.

What Weâre Looking For:

• Experience in telecommunications provisioning, with at least 2 years in a team lead role
• Previous experience leading or supervising teams in a network or service provisioning function.
• Strong understanding of telco provisioning processes, tools, and SLAs.
• Proven people management skills, including coaching, performance management, and employee development.
• Excellent communication skills for engaging with customers and internal stakeholders.
• Willingness to work 100% onsite in Cebu.
• Ability to work in UK-aligned hours as required.

What Youâll Be Working On:

• Provide day-to-day leadership, coaching, and performance management for the Network Provisioning team.
• Oversee Broadband and Ethernet provisioning activities to ensure accuracy, timeliness, and adherence to SLAs.
• Manage team performance, including KPIs, quality standards, attendance, and productivity.
• Support training, onboarding, and continuous development of team members.
• Handle people management responsibilities including performance reviews, disciplinary actions, and HR-related matters.
• Act as escalation point for complex provisioning issues and customer concerns.
• Partner with Quality Assurance to maintain and improve service quality standards.
• Support operational readiness for future intakes and scaling of the provisioning function.
• Collaborate with UK-based stakeholders and indirect reporting teams as required.
• Spend a proportion of time handling customer provisioning calls during the initial months to maintain operational alignment.

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact.