Order Provisioning and Billing Specialist - AU Telco | On-site | Dayshift

OutForce Inc.; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive HMO with free dependent

Employee referral program

20 days annual leave

Team activities and events

Engaging stakeholder connections

Client engagement initiatives

Job summary

OutForce Inc. in Metro Manila is seeking a Provisioning Specialist - Billing and Customer Service to join our team. The role handles order provisioning, billing setup, and serves as the main contact for customers.

You will collaborate with internal teams to ensure smooth delivery and resolve billing inquiries with a client-focused approach. Candidates should have experience in administrative or customer-facing roles within telecommunications, and possess strong attention to detail and

Qualifications

• Experience in administrative roles, preferably in a customer-facing environment.
• Excellent written and verbal communication.
• Detail-oriented with strong accuracy.
• Ability to prioritize tasks and manage time.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Process incoming orders promptly and accurately.
• Coordinate with departments to provision services.
• Maintain order status records and billing setup.
• Set up and review billing accounts for new customers.
• Address billing inquiries and resolve discrepancies.
• Provide exceptional customer support and account management.
• Build and maintain strong customer relationships.

Skills

Administrative experience

Customer service

Billing

Microsoft Office

CRM software

Education

Bachelor's degree

Tools

CRM software

MS Excel

Job description

Job description

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.

Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified
• HR Asia Best Companies to Work for in Asia 2025
• HR Asia Most Caring Company Award 2025
• HR Asia Diversity, Equity & Inclusion Award 2025

At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.

Join OutForce and build your future with one of Asia’s best workplaces.

About the Team You’ll Join

They are an Australian Managed Service Provider (MSP) that helps businesses with communications, networking, and broader IT management. Their core services span managed networks (firewall, routers, WiFi, SD-WAN), business telephone systems (PABX, Ericsson-LG iPECS, NEC), mobile device management, and managed applications like Microsoft Teams. They position themselves around proactive monitoring, tailored IT solutions, and strong client relationships, with a focus on keeping business operations running smoothly and securel

Employment type: Full-time

Shift: Coverage AU business hours

Work setup: On-site Setup

What we offer:

• Competitive compensation package aligned with your skills and experience.
• Comprehensive HMO coverage, including a free dependent on Day 1
• Employee referral program with rewarding incentives
• 20 days of annual leave, giving you flexibility to manage your time
• Engaging team activities and events to keep work enjoyable
• Build strong, high-impact connections with key stakeholders across the business
• Take part in client engagement initiatives to elevate your professional experience.

Job Summary:

We’re looking for a Provisioning Specialist - Billing and Customer Service to join our team. This role is responsible for processing customer orders and setting up billing accounts accurately and on time, while also serving as the main point of contact for customer support and account management. You’ll work closely with internal teams to ensure smooth service delivery, resolve billing and account inquiries, and maintain strong customer relationships. Candidates should have prior experience in an administrative or customer-facing role within the telecommunications industry, along with strong attention to detail and solid communication skills.

What We’re Looking For:

• Proven experience in administrative roles, preferably in a customer-facing environment.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively.
• Proficiency in relevant computer applications (e.g., Microsoft Office suite, CRM software).
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently as well as part of a team/ remotely or face-to-face
• Flexibility to adapt to changing priorities and responsibilities.
• Bachelor's degree or equivalent experience preferred.
• Must come from the Telecommunications Industry

What You’ll Be Working On:

Order Provisioning and Billing:

• Process incoming orders promptly and accurately.
• Coordinate with relevant departments to ensure timely provision of services or products.
• Maintain detailed records of order status and updates.
• Billing Setup in our system.
• Set up billing accounts for new customers accurately and efficiently.
• Review and approve the bills to be sent in a timely manner.
• Address billing inquiries and resolve discrepancies promptly.

Customer Support:

• Serve as the first point of contact for customer inquiries, providing exceptional service and support.
• Assist customers with account management, and general inquiries.
• Handle customer complaints or issues with professionalism and empathy, striving for swift resolution.

Account Management:

• Build and maintain strong relationships with customers, acting as their main point of contact.
• Understand customer needs and proactively identify opportunities to enhance their experience.
• Communicate regularly with customers to provide updates, gather feedback, and ensure satisfaction.

General Enquiries:

• Respond to general inquiries via phone and email, providing accurate information and assistance.
• Direct inquiries to the appropriate department or team member when necessary.
• Maintain a comprehensive knowledge base of company products, services, and policies.

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact.