Order Management Associate (SAP & Salesforce)

3M; Taguig; On-site; PHP 446,000 - 737,000; Full time

Job summary

3M in Manila is seeking an entry-level professional to support account management, upselling, and issue resolution. You will follow defined procedures under supervision, perform end-to-end order management using SAP, Salesforce, and customer portals, and maintain master data.

The role emphasizes basic analytical skills, day-to-day execution, and collaboration with internal teams to meet KPIs and SLAs. English and Japanese language knowledge is required; shift flexibility may apply.

Qualifications

• Bachelor's degree required.
• Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word.
• Strong attention to detail, numerical accuracy, and communication skills.
• Ability to adapt to new systems and processes.
• Knowledge of English and Japanese languages (Reading, Writing, Speaking, and Listening) required.

Responsibilities

• Performs end-to-end order management using SAP, Salesforce, and customer portals.
• Maintains customer master data, part numbers, and critical specifications.
• Investigates missed OTIF and resolves simple to moderately complex issues.
• Communicates proactively with internal teams and customers regarding order issues.
• Collaborates with stakeholders to ensure order flow and resolve queries.
• Builds relationships with assigned customers.
• Handles line stop or AOG situations with stakeholder coordination.
• Meets KPIs and SLAs and participates in company initiatives.
• Follows up on delays and coordinates tasks to meet SLAs.
• Creates simple reports or analytics.
• Participates in continuous improvement and basic Lean projects.
• Performs administrative tasks as needed.
• Analyzes and recommends alternatives to meet customer or account needs.
• Applies customer service, issue resolution, and problem-solving skills.

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

Outlook

Excel

Word

Portals

Job description

3M in Manila is seeking an entry-level professional to support account management, upselling, and issue resolution. You will follow defined procedures under supervision, perform end-to-end order management using SAP, Salesforce, and customer portals, and maintain master data.

The role emphasizes basic analytical skills, day-to-day execution, and collaboration with internal teams to meet KPIs and SLAs. English and Japanese language knowledge is required; shift flexibility may apply.