SEA Customer Service & Order Management Specialist

3M; Taguig; On-site; PHP 334,800 - 468,720; Full time

Job summary

3M Philippines is seeking an entry-level to early-career specialist to handle end-to-end order management using SAP, Salesforce, and customer portals, maintaining master data and resolving simple to moderate issues. The role requires a Bachelor's degree and at least 1 year in Customer Service, Supply Chain, or Logistics, with strong attention to detail and English and Vietnamese language skills.

You will interact with internal teams and customers to meet KPIs and contribute to continuous

Qualifications

• Bachelor's degree required.
• 1+ year in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Strong attention to detail, numerical accuracy, and communication skills.
• Proficiency with SAP, Salesforce, portals, CRM tools, and MS Office (Outlook, Excel, Word).
• Able to adapt to new systems and processes.
• Fluent in English and Vietnamese (speaking, reading, writing, listening).

Responsibilities

• Performs end-to-end order management using SAP, Salesforce, and customer portals.
• Maintains customer master data, part numbers, and critical specifications.
• Investigates missed OTIF and resolves simple to moderately complex issues.
• Communicates proactively with internal teams and customers regarding order issues.
• Collaborates with stakeholders to ensure order flow and resolve queries.
• Builds relationships with assigned customers.
• Handles line stop or AOG situations with stakeholder coordination.
• Meets KPIs and SLAs and participates in company initiatives.
• Follows up on delays and coordinates tasks to meet SLAs.
• Creates simple reports or analytics.
• Participates in continuous improvement and basic Lean projects.
• Performs administrative tasks as needed.
• Analyzes and recommends alternatives to meet customer or account needs.
• Applies customer service, issue resolution, and problem-solving skills.

Skills

Customer service

Communication

Attention to detail

English proficiency

Vietnamese language

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

MS Office

Portals

Job description

3M Philippines is seeking an entry-level to early-career specialist to handle end-to-end order management using SAP, Salesforce, and customer portals, maintaining master data and resolving simple to moderate issues. The role requires a Bachelor's degree and at least 1 year in Customer Service, Supply Chain, or Logistics, with strong attention to detail and English and Vietnamese language skills.

You will interact with internal teams and customers to meet KPIs and contribute to continuous