Order Management & Support Specialist

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 391,000 - 569,000; Full time

Job summary

3M Global Service Center Philippines in Metro Manila is seeking an entry-level Order Management specialist to handle end-to-end order processing and data maintenance using SAP and customer portals.

You will collaborate with internal teams and external customers, meet KPIs, and participate in continuous improvement initiatives. Bachelor's degree required; English and Korean language skills preferred.

Qualifications

• Bachelor’s degree required.
• Strong customer service and problem-solving skills.
• Ability to learn products and processes with guidance.

Responsibilities

• Perform end-to-end order management using SAP, Salesforce, and portals.
• Maintain customer master data and part numbers.
• Investigate missed OTIF and resolve simple to moderately complex issues.
• Communicate proactively with internal teams and customers regarding order issues.
• Collaborate with stakeholders to ensure order flow and meet SLAs.
• Create simple reports or analytics.
• Participate in continuous improvement initiatives.

Skills

Analytical skills

Attention to detail

Independent work

Customer service discipline

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

MS Excel

Job description

3M Global Service Center Philippines in Metro Manila is seeking an entry-level Order Management specialist to handle end-to-end order processing and data maintenance using SAP and customer portals.

You will collaborate with internal teams and external customers, meet KPIs, and participate in continuous improvement initiatives. Bachelor's degree required; English and Korean language skills preferred.