Japanese-Speaking Customer Service Associate — Asia

3M; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

3M is seeking an entry-level specialist to support order management processes in a dynamic environment. You will work under general supervision, handling standard inquiries, maintaining master data, and coordinating with internal teams to ensure timely order fulfillment.

The role emphasizes accurate data handling, learning SAP and Salesforce, and delivering reliable customer service. Some shifts and cross-functional collaboration may be required.

Qualifications

• Bachelor's degree required.
• 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Basic knowledge of customer service disciplines.
• Learns products and processes with guidance.
• Knowledge of SAP and Salesforce.

Responsibilities

• Performs end-to-end order management using SAP, Salesforce, and customer portals.
• Maintains customer master data, part numbers, and critical specifications.
• Investigates missed OTIF and resolves simple to moderately complex issues.
• Communicates proactively with internal teams and customers regarding order issues.
• Collaborates with stakeholders to ensure order flow and resolve queries.
• Builds relationships with assigned customers.
• Handles line stop or AOG situations with stakeholder coordination.
• Meets KPIs and SLAs and participates in company initiatives.

Skills

Customer service basics

Attention to detail

Communication skills

Independent work

English & Japanese proficiency

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM portals

MS Office (Outlook, Excel, Word)

Job description

3M is seeking an entry-level specialist to support order management processes in a dynamic environment. You will work under general supervision, handling standard inquiries, maintaining master data, and coordinating with internal teams to ensure timely order fulfillment.

The role emphasizes accurate data handling, learning SAP and Salesforce, and delivering reliable customer service. Some shifts and cross-functional collaboration may be required.