Operations Trainer & Learning Coach

Home Credit Philippines; Quezon City; Sur place; PHP 502 000 - 837 000; Plein temps

Avantages offerts par ce poste

Up to 20% variable bonus

HMO on Day 1 / HMO with dependents

Access to mental health coverage

Résumé du poste

Home Credit Philippines seeks an Operations Trainer to ignite learning and transfer knowledge to new hires. You will design materials for face-to-face or online delivery and act as a subject matter expert across multiple lines of business.

You’ll facilitate sessions, monitor trainee performance, mentor operators, and produce training reports to track progress. Join a diverse team committed to growth, with opportunities to work in international offices.

Qualifications

• Excellent facilitation and communication skills are required.
• Ability to create training materials via PowerPoint and other tools.
• Understanding different learner types and needs.
• Experience with Training Needs Analysis.
• Knowledge of Evaluation levels of Training.
• Experience with Articulate or other e-learning software.

Responsabilités

• Acts as subject matter expert in multiple lines of business.
• Facilitates classroom and online training sessions.
• Monitors trainee performance to identify gaps.
• Mentors and coaches operators as needed.
• Creates and maintains training reports for monitoring.

Connaissances

Facilitation

Communication

Learner adaptability

Training needs analysis

Evaluation knowledge

Mentoring

Outils

PowerPoint

Articulate

E-learning tools

Description du poste

Home Credit Philippines seeks an Operations Trainer to ignite learning and transfer knowledge to new hires. You will design materials for face-to-face or online delivery and act as a subject matter expert across multiple lines of business.

You’ll facilitate sessions, monitor trainee performance, mentor operators, and produce training reports to track progress. Join a diverse team committed to growth, with opportunities to work in international offices.