Operations Support Associate — Process & Partnerships

Concentrix CVG Philippines, Inc.; Davao City; On-site; PHP 260,000 - 380,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking an Associate, Operations Support to coordinate and support operational activities.

The role involves answering calls, routing messages, and resolving customer inquiries while maintaining professional relationships with partners and vendors. Ideal candidates have a Bachelor's degree with strong communication skills, attention to detail, and the ability to multitask under pressure.

Qualifications

• Bachelor's degree in a related field with less than two years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Strong attention to detail and professionalism.
• Ability to develop relationships and work under pressure.
• Self-starter with sense of urgency and good multitasking ability.
• Ability to multi-task, prioritize and meet timelines on deliverables.
• Proficient in Microsoft Office.

Responsibilities

• Participate in the planning, development, implementation and support of operational activities.
• Answer incoming calls, refer calls to appropriate person, and take messages.
• Respond to customer questions and requests, resolve complaints, and elevate issues as needed.
• Identify ways to streamline operational procedures between or within departments.
• Coordinate rewards and recognitions and other employee engagement activities on the floor.

Skills

Communication skills

Attention to detail

Professionalism

Self-starter

Multitasking

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Concentrix CVG Philippines, Inc. is seeking an Associate, Operations Support to coordinate and support operational activities.

The role involves answering calls, routing messages, and resolving customer inquiries while maintaining professional relationships with partners and vendors. Ideal candidates have a Bachelor's degree with strong communication skills, attention to detail, and the ability to multitask under pressure.