IT Operations & Telephony Support Specialist

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 360,000 - 680,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Makati City is seeking a Technical Representative for IT Operations. You will coordinate with engineering teams, provide telephony support, and perform hardware/software upgrades to ensure reliable technology infrastructure for staff and clients.

The role requires hands-on maintenance, adherence to security updates, regular reporting, and participation in management meetings to drive operational excellence.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Performs backup for the onsite servers .
• Complete all assigned, mandatory training within the timeframe provided .
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Job description

Concentrix CVG Philippines, Inc. in Makati City is seeking a Technical Representative for IT Operations. You will coordinate with engineering teams, provide telephony support, and perform hardware/software upgrades to ensure reliable technology infrastructure for staff and clients.

The role requires hands-on maintenance, adherence to security updates, regular reporting, and participation in management meetings to drive operational excellence.