Operations Team Leader: Coach & KPI Driver

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 300,000 - 600,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance against KPIs. The role emphasizes coaching, motivation, and accountability to ensure contractual targets are met.

You will coach direct reports, manage attendance, and implement corrective action when necessary, while promoting the Concentrix values and maintaining high service standards. Requires relevant experience and strong communication skills.

Qualifications

• Associate's degree in related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.

Responsibilities

• Supervise a group of call center associates on day-to-day operations in line with policies and KPIs.
• Coach and monitor performance, provide regular feedback and action plans for improvement or escalation as needed.
• Ensure service delivery meets contractual KPIs and financial targets; communicate expectations and updates to the team.
• Lead team meetings, organize activities, and stay current on internal policies and procedures.

Skills

Coaching

Team leadership

Communication skills

Education

Associate's degree

Job description

Concentrix CVG Philippines, Inc. is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance against KPIs. The role emphasizes coaching, motivation, and accountability to ensure contractual targets are met.

You will coach direct reports, manage attendance, and implement corrective action when necessary, while promoting the Concentrix values and maintaining high service standards. Requires relevant experience and strong communication skills.