Operations Support Analyst — Drive Efficient Workflows

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Taguig, Philippines, is seeking a customer service and operations specialist to support ongoing requests and streamline workflows. You will respond to inquiries, document processes, and collaborate with engineers and clients to meet service standards.

Ideal candidates have experience in operations, strong English communication, and proficiency with MS Office. This role offers a dynamic, rotating shift environment and opportunities to grow within a global real

Qualifications

• Experience in operations, focused on customer service, technical support, or back-office work.
• Strong verbal and written English communication skills.
• Proficient in MS Office and basic computer functions.
• Willing to work in shifting/rotating schedules.
• Bachelor’s degree preferred.

Responsibilities

• Maintain expected performance standards to contribute to business success.
• Use the system to complete requests accurately and timely per customer needs.
• Document review and filing according to policies.
• Handle queries from customers, clients and engineers.
• Liaise via email and phone with internal and external groups.
• Assist customers and stakeholders in troubleshooting workflow issues.
• Maintain a collaborative team relationship.
• Provide recommendations for continuous improvement.

Skills

Customer service

Technical support

Back-office

English skills

Operations experience

Education

Bachelor’s degree

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated in Taguig, Philippines, is seeking a customer service and operations specialist to support ongoing requests and streamline workflows. You will respond to inquiries, document processes, and collaborate with engineers and clients to meet service standards.

Ideal candidates have experience in operations, strong English communication, and proficiency with MS Office. This role offers a dynamic, rotating shift environment and opportunities to grow within a global real