Operations Support Analyst — Customer-Focused & Proactive

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI); Pateros; On-site; PHP 279,000 - 424,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Taguig, Philippines, seeks a role blending customer service and administrative, system-driven tasks. You will handle requests, document review, and queries from customers and engineers to ensure timely resolutions.

The position requires strong English communication and MS Office proficiency, with flexibility for shifting schedules in an on-site environment. Join a team that supports growth and operational excellence.

Qualifications

• Experience in operations is preferred, focused on customer service, technical support, and back-office work.
• Excellent English communication, verbal and written.
• Willing to work on shifting/rotating schedules and proficient with MS Office.

Responsibilities

• This role is a mixture of customer service and administrative, system-driven tasks
• Actively contribute to business success by maintaining expected performance standards
• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
• Document review, including collation, distribution and filing according to policies and procedures
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests
• Liaise with different internal and external groups through e-mail and phone calls
• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
• Maintain a collaborative relationship within the team
• Provide recommendations for continuous improvement

Skills

Customer service

Technical support

Back-office

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

Jones Lang LaSalle (JLL) in Taguig, Philippines, seeks a role blending customer service and administrative, system-driven tasks. You will handle requests, document review, and queries from customers and engineers to ensure timely resolutions.

The position requires strong English communication and MS Office proficiency, with flexibility for shifting schedules in an on-site environment. Join a team that supports growth and operational excellence.