Analyst, Operations & Customer Support

JLL; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

JLL in Taguig, Philippines, is seeking an joiner for a role blending customer service and administrative, system-driven tasks. You will support clients and engineers, manage requests, and ensure timely completion while adhering to policy guidelines.

The ideal candidate has operations experience with customer service and back-office tasks, strong English communication, proficiency in MS Office, and willingness to work shifting schedules; a Bachelor’s degree is preferred.

Qualifications

• Experience in operations with customer service, technical support or back-office work.
• Strong verbal and written English communication skills.
• Proficient in MS Office applications.
• Willing to work on shifting/rotating schedules.
• Bachelor’s degree preferred.

Responsibilities

• Provide customer service and administrative, system-driven support.
• Maintain performance standards to contribute to business success.
• Use systems to complete requests timely according to customer requirements.
• Review documents, collate, distribute, and file per policies.
• Handle queries from customers, clients, and engineers about outstanding and ongoing requests.
• Communicate with internal and external groups via email and phone.
• Assist customers and stakeholders in troubleshooting workflow issues.
• Maintain collaborative team relationships.
• Provide recommendations for continuous improvement.

Skills

Customer service

Technical support

Back-office work

English proficiency

Education

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

JLL in Taguig, Philippines, is seeking an joiner for a role blending customer service and administrative, system-driven tasks. You will support clients and engineers, manage requests, and ensure timely completion while adhering to policy guidelines.

The ideal candidate has operations experience with customer service and back-office tasks, strong English communication, proficiency in MS Office, and willingness to work shifting schedules; a Bachelor’s degree is preferred.