Operations & Customer Support Specialist

JLL; Philippines; On-site; PHP 335,000 - 446,000; Full time

Job summary

JLL in the Philippines is seeking a role that blends customer service with administrative, system-driven tasks. You will resolve requests efficiently and contribute to business success by maintaining performance standards.

You will handle queries from customers, clients and engineers, liaise with internal and external teams by email and phone, and support stakeholders in troubleshooting workflow issues while maintaining team collaboration and driving continuous improvement.

Responsibilities

• This role is a mixture of customer service and administrative, system-driven tasks.
• Actively contribute to business success by maintaining expected performance standards
• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements.
• Document review, including collation, distribution and filing according to policies and procedures.
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests.
• Liaise with different internal and external groups through e-mail and phone calls.
• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests.
• Maintain a collaborative relationship within the team.
• Provide recommendations for continuous improvement.

Job description

JLL in the Philippines is seeking a role that blends customer service with administrative, system-driven tasks. You will resolve requests efficiently and contribute to business success by maintaining performance standards.

You will handle queries from customers, clients and engineers, liaise with internal and external teams by email and phone, and support stakeholders in troubleshooting workflow issues while maintaining team collaboration and driving continuous improvement.